Privacy policy
Privacy Policy
Introduction
This Privacy Policy describes how Jaipur Shubho Ratan ("we", "our", "us") collects, uses, shares, protects, or otherwise processes your information/personal data through our website https://jaipurshubhoratan.in/ ("Platform"). You may browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms of this Privacy Policy, our Terms of Service, and applicable product terms, and agree to be governed by the laws of India, including those applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, place an order, or otherwise interact with us. This may include but is not limited to: name, address, phone number, email ID, and any information shared as proof of identity or address during checkout. Some sensitive personal data, such as payment instrument information, may be collected with your consent through our payment gateway partner, in accordance with applicable law. You always have the option to not provide certain information by choosing not to use a particular feature on the Platform. We may also track your browsing behaviour and preferences on our Platform, compiled and analysed on an aggregated basis. If you receive any email/call claiming to be from Jaipur Shubho Ratan asking for your debit/credit card PIN, net-banking, or mobile banking password, please do not share such information and report it immediately to an appropriate law enforcement agency.
Usage
We use your personal data to process and fulfil your orders, enhance your customer experience, resolve disputes, troubleshoot problems, inform you about offers and product updates (with opt-out available), customise your experience, detect and prevent fraud, enforce our Terms of Service, and conduct research/analysis. Your access to certain services may be affected if required information is not provided.
Sharing
We may disclose your personal data to third parties such as our courier/logistics partners, payment gateway provider, and website hosting/e-commerce platform provider, solely to fulfil your order and provide our services. We may also disclose personal data to government or law enforcement agencies if required by law, or in good faith belief that such disclosure is necessary to comply with legal process, enforce our Terms of Service, or protect the rights, property, or safety of our users or the public. We do not sell or rent your personal data to unrelated third parties for their independent marketing use.
Security Precautions
To protect your personal data from unauthorised access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures, including use of a secure server. However, transmission of information over the internet is not completely secure for reasons beyond our control, and by using the Platform, you accept the inherent risks of data transmission over the internet. You are responsible for protecting your account login credentials.
Data Deletion and Retention
You may request deletion of your account/personal data by writing to us at the contact details below. We may delay or refuse deletion in the event of pending grievances, claims, or pending shipments. We retain your personal data only for as long as necessary for the purpose it was collected, or as required under applicable law, and may retain anonymised data for analytical purposes.
Your Rights
You may access, rectify, or update your personal data by contacting us directly, or through relevant order/account details on the Platform.
Consent
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information as described in this Privacy Policy. You consent to us contacting you via SMS, WhatsApp, call, and/or email for purposes specified in this policy. You may withdraw consent by writing to us at the contact details below with the subject line "Withdrawal of Consent for Processing Personal Data." Withdrawal of consent will not be retrospective and may affect our ability to provide certain services to you.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices. Significant changes will be notified as required under applicable law.
Address of the Company:
P. NO. 19, Ground Floor, Matra Chhaya, Near Air Force School, Gurjar Ghati, Jaipur, Rajasthan, 302002
Contact Us:
📧 Email: jaipurshubhoratna24@gmail.com
📞 Phone: +91 88242 64422
🕒 Phone Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM